After your visit, you’ll receive a superbill—a special receipt with all the information your insurance company needs to process a claim. This includes healthcare codes, my credentials, and a breakdown of services. It's designed to make reimbursement as straightforward as possible.

1. Contact your insurance company
   Ask if they reimburse for out-of-network lactation services provided by an IBCLC (International Board Certified Lactation Consultant), especially for CPT codes like 99404 or S9443.

2. Submit the superbill
   Most insurance companies accept claims through their online portals, apps, or by mail. You'll typically need to include:

   • The superbill I provide

   • A claim form (often found on their website)

   • Baby’s and mother’s insurance information (if separate)

3. Follow up if needed
   If reimbursement is denied, you have the right to appeal. Many families find success after a second submission or a quick call to customer service.

Under the Affordable Care Act, many plans are required to cover lactation services without cost-sharing. However, coverage varies widely by insurer and plan. Unfortunately, Medicaid and some HMOs may not reimburse for out-of-network care—but you can always check.

Latch Houston is a self-pay practice, and payment is due at the time of service. I accept:

• Credit/debit cards

• HSA/FSA cards

• You’ll always receive a detailed receipt and your superbill promptly after your appointment.

You're not alone in navigating this—if you have questions about the superbill or need help submitting, I’m here to walk you through the process. Supporting you is what I’m here for.